Here are the most common reasons why your payment was rejected:
Your profile didn't complete the World-Check approval. At the moment, DTXplatform is in a process of integrating KYC system into our business processes.
Solution: Provide us with a copy of your ID or any other official document confirming your identity via email [email protected] or Support team chat via the website.
You have set up incorrect payment details.
Solution: Review and update the payment information on your profile.
The wire transfer was returned from your bank due to incorrect details.
Solution: Review and update the payment information in your profile and contact your bank for clarifications.
Search Knowledge Base Articles
Why was my payment rejected?
Did you find this article useful?
Related Articles
-
How do I register for an advertiser account with DTXplatform?
Advertiser account registration In order to sign-up to DTXplatform please click on the Sign-up button: After doing so, please fill all th... -
What is the time zone of the reports?
Time zone, PST Report’s time zone is Pacific Standard Time (PST).Please take that in mind when analyzing campaign performance.... -
How long does it take until my campaign gets approved?
All Campaigns get approved manually over 5 times a day. Approval time during workdays is no longer than 24 hours (Sunday - Thursday).Approval time dur... -
I paused/stopped a campaign, but my balance is reduced! Why?
Due to high traffic volume, the full stop of running your ads across the whole network will be executed 15-30 minutes after you clicked the Pause/Sto... -
How do I get invoices after i made my deposit?
PayPal - All invoices of your PayPal deposits are sent automatically to the PayPal account from which you paid. * Please notice that sometimes t...